As a reputed one stop shop for IT support, Nel Cooray - Customer Engagement Specialist provides many managed service solutions. Our clients choose our services for many reasons, some hidden to the untrained eye. Business owners are looking for a wide range of benefits when they opt for a managed services model. We can deliver all of these for a fraction of the cost of managing it yourself.
Single point of contract for all IT requirements
Our service offers you an overwhelming help desk. It can be used to fix out all IT issues and problems. Do you feel IT problems like a headache more than natural disasters? Sometimes a small problem will stop all your work. We can cover all your day-to-day IT work requests and figure all the problems out. We can provide you a perfect disaster recovery planning(dr plan) and disaster recovery service. The single point of contact(SPOC) for all IT requirement is your best choice. It has so many benefits than you can imagine. The SPOC provides a stream-line information transfer to save your time to get best communication.
Improve IT operations' efficiency& dependability
Good IT operation can help company to easily control the whole business. Better IT operation can also help company to get better project management. We offer you an efficient way to operate IT works. Using limited time to do most things and getting the best results. The emerging technologies are always helpful and useful. But if one does not perfectly use these emerging technology it can become a disaster. We are your best choice. Give the job to us and enjoy the peace of mind.
Enhanced security& compliance infrastructure
How many hours you spent to worry about the business security? Company Security Enhancement are very hard. But we provide a fantastic security management service. Our professional team offers installation, design and application support. IT always plays an important role everywhere nowadays. Hence IT security has to be the most urgent problem for most companies. IT security and compliance need to be done by professionals. Our team is good at providing the best security support. Choose us to be your best security support partner.
A proactive approach to keep maintenance
IT support analysts and analyse technology are so important for any businesses. The companies can improve so fast with the help of IT analysis. Our application support analyst team do best in handling the installation and maintenance of any softwares. Sometimes the company has successfully installed the technology and implementing it. But finally the technology maintenance become to be the biggest problem. For example, just imagine that the company’s primary site is broken. Nobody knows how to fix or nobody knows how to use hot site. Our maintenance team then can help to do all the headache things. Our professional team always help companies to do maintenance work if your company cannot maintain the technology.
Cost effectiveness and good return
Our team focus to offer the best products and services to small and medium sized companies in Australia. If you are looking for a professional IT support team we are your first and best choice. We can give a best price of IT support which is the most cost effectiveness way for your company.
Free up IT staff to strategic projects
Do your IT staff feel struggle everyday? Do them feel they are always lack of full time? All the strategic work are complex and time consuming. IT staffs need to focus on the strategic projects. They have no need to worry about normal IT problems. Sometimes they have no idea about what happens. We are the best backup and we are good at handling all the IT problems.
Get greater access to new technologies
New technologies are the most attractive things in our daily lives. When there is a new technology everyone wants to have it. But it is not easy to get new technologies. How to grab new things such as machine learning and artificial intelligence becomes so difficult. Our team follows all the popular and new technologies. If you need help we can always provide the most suitable technologies to you.
get consultation on latest IT capabilities
Do you worry about hackers and viruses on computer? Do you align with the latest IT capabilities? Do you use cheaper and more efficient technologies? Do you use lower IT costs and make it work easily? If the answer is no or not very sure, you may need our professional consulting. We can show you useful tips and suggestions. With our help, most companies improve their operation.
Shifting capital-cost to operate- cost
Traditionally, technology investments seems to be capital expenditures. Because capital expenditure can be amortized and depreciated. On the other hand, the operating expenses have more benefits like they are paid only for the capacity it needs at the moment. Sometimes, operating expenditure is better than capital expenditure. Companies can make multiple investments across the business. Capital expenditure is always large upfront expenditure. Managers always treat the IT investment to be operating expenses.
Predictable pricing and manageable costs
IT costs have continued to rise sharply for most companies and it becomes a very heavy burden. It is hard for any company to make these costs to be predictable and manageable. Sometimes you may wonder that, do we need to pay monthly fee for the IT support and maintenance. Before we conduct, we can sign the service level agreement. Then you have no need to worry about the other fees.
AVERAGE RESPONSE TIME
minutes over the last month
per permenant member of IT staff
AVERAGE CUSTOMER RATING
out of 5, for the last 12 months
Trusted by big names such as Microsoft, Dell and AVG to deliver their products and services to you, ICT help simplify your life. We provide the best products and services to help you do what you do best; run your business.
Secure your business, stay compliant and save cost. Talk to us today.